The baseplate in one of my learning thermostats has a broken rh connector. I have been able to determine this by mixing and matching with my other nest thermostat. I need a replacement base. Is this possible? I haven’t been able to even get in touch with phone or chat support.
Thanks for reaching out and for trying that step to isolate the cause of your concern. I'll be more than glad to check your warranty options for your thermostat's base. To start, could you provide what country are you in and when and where was this Nest Learning thermostat bought?