Hi Yolanyaleman,
Thank you for reaching out to the Google Nest Community team! I'm sorry to hear about the low battery inconvenience with your thermostat. I will do my best to help you find a solution.
To better understand the situation, please help me by answering the following questions:
- What type of Nest thermostat do you have?
- What is the make and model of your heating, ventilation, and air conditioning (HVAC) equipment?
- Does the thermostat charge with a USB cable?
- Are all the wires of your thermostat seated firmly in its terminals (with no loose or exposed wires)?
- Do you get any error messages on your thermostat display?
Please feel free to add any other comments regarding your situation.
Best Regards,
Jonathan
