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Best off but heating still on

Tbl6h
Community Member

Hello,

 

I have recently moved into a property with a nest thermostat. When my internet was sorted, I performed a full reset of the thermostat and connected to the new router. I instantly noticed that the heating would come on, even though the temperature  was above the temperature set on the thermostat. I then switched the thermostat to ‘off’ and the heating continued to come on. I also tried deleting all schedules, lowering min temps etc and switching off auto learning. Still no change.

I performed another full reset and this has made no difference. The only way I can get the heating to stop activating is if I manually switch the heating off directly from the boiler. 

Any other suggestions on how to get this fixed please?

3 REPLIES 3

AR2
Community Member

Also have this issue - am putting in an inquiry to the customer service team…

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Tbl6h
Community Member

Hi Jake, unfortunately still have the same issue.