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Best third generation registration on google Google chrome and duck duck goose

Crewser01
Community Member

‎11-14-2024 05:41 AM

My power company octopus says I need to register my thermostat to Google. I’ve tried this now over 6 times and end up with Google pw change that never gets to any of my email addresses. 

frustrated

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GabrielaG
Community Specialist
Community Specialist

‎11-17-2024 01:50 PM

Hi,


Thanks for reaching out to the community. I understand that you need to register the thermostat with Google, but no need to worry; help is here.

 

We appreciate your efforts to connect the thermostat with Google, the process that we use to follow to connect the thermostat with us. Before, can you provide me with this information to offer you a better resolution?

 

  • What type of Nest thermostat do you have?  How to tell which Nest thermostat you have
  • Do you have the Google Home app installed on your phone or tablet?
  • Has your thermostat been paired before?
  • Is this a pre-installed Nest thermostat?

 

I'm waiting for your response; any additional details are helpful.

 

Best regards,

 

Gabriela

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