cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Boiler exhaust fan always runs

PhantomLimb
Community Member

Here's what's happening: when everything is hooked up, the moment we connect that C wire, the boiler turns on, the exhaust fan starts up, runs for a minute, turns off, and then one second later turns on again, and continues to repeat this cycle indefinitely. Thermostat temperature is set to very low, heat is turned off, we tested all those things to ensure that the thermostat was not calling for heat.  When it is calling for heat, the boiler fully turns on and runs no problem.

I had a company come in to install my Nest Thermostat, and they were utterly dumbfounded with how to get the thermostat working. We had a Honeywell thermostat in there originally and it worked no problem.  My place has a boiler, and it has no fan for circulation, just the exhaust fan. No AC in the house either. Just about the most basic setup possible.  What they seemed to figure is happening is that the thermostat calls for power, and that call for power activates the boiler which means the exhaust fan begins running, but because the command from the thermostat is not to heat the place yet, the rest of the boiler's actions don't activate, and the exhaust fan has a 1 minute cooldown after being called before turning off. But as soon as it turns off, obviously the thermostat keeps asking for power so the boiler thinks it better start that exhaust fan again.  The company that came in tested all the wires, checked for the power to be running through them correctly, etc. Nothing works.

Is there a solution to this or is it just a compatibility issue with the boiler or something?

16 REPLIES 16

regexaurus
Community Member

It sounds like a possible compatibility problem. As I understand C wire, if you have that connected to the correct terminal on the heating/cooling system and to the C terminal on the Nest base, if the system is designed properly, that should allow the Nest to be powered (closing the circuit through the C wire) without activating the heating/cooling system.
Smart thermostats are more complex and have higher power requirements and it does seem like the industry is still catching up. Honeywell has a long history with thermostats and broad adoption, so it's not exactly surprising when their thermostats "just work." 🙂

I really don't like your answer.

Not because you're necessarily wrong, but because I really didn't want the answer to be that there's a compatibility issue, lol.

For real though, thank you for your response. I mean, I do hope you are wrong because I was so looking forward to controlling the temperature from my phone... But if it's a compatibility issue I guess I'm stuck then...

I wonder whether it would make any difference if you connected a transformer like this to your Nest, disconnecting the c wire coming from the boiler...

https://a.co/d/jepk89Y

zoeuvre
Community Specialist
Community Specialist

Hi everyone, 

 

I’m sorry for the delay in responding, and I thank you for taking the time to contact us. Please help us with the type of Nest Thermostat you have and the make and model of your HVAC system. I'll look forward for your responses. 

 

I appreciate the help, @regexaurus.  

 

Thanks, 

Zoe 

Thanks so much for responding.

I have a regular Nest Thermostat (not the "E" or the learning types) and my boiler is a Viessmann Atola Series AR 145. Hopefully that gives you enough information. Thanks!

zoeuvre
Community Specialist
Community Specialist

Hi there, 

 

@PhantomLimb, thanks for the follow-up. To determine further the issue, please send us a photo of your old thermostat wiring labels, as well as a photo of your boiler control board where the other end of the wires are connected.

 

@MMURCIA, I wanted to check and see if you managed to see the information I shared. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.


Best,

Zoe 

Thanks Zoe

Here's a link to the photos, but you'll need some context first:

I have included a whole bunch of photos of wires in the boiler because I don't know which ones are relevant.  I actually had professionals come in to get the thermostat installed, and they spent about 2 hours trying to hook it up and figure out why it wasn't working right, and eventually gave up. So they're the ones who hooked everything up.  You will notice the picture of the thermostat wires is currently hooked up with only the W and R wires connected.  The C wire is tucked in behind and is not used because this thermostat uses batteries.  But it's just the W, R, and C wires that were being connected to the Google Nest Thermostat.

The people who worked on it said they had never installed a Google smart thermostat before, they only dealt with Honeywell products, so they were a bit like a fish out of water.  Since the wires at the thermostat look super old and I figured maybe that was the problem, I actually asked the guy if he could connect the Nest Thermostat directly to the boiler, without using the wires that are run throughout the house.  So he tried that, and it had the same result.  The fan would just automatically turn on no matter what, and kick off a minute later, only to immediately start back up again.  It seemed the issue was with the power draw from the C wire, as though the request for power to the boiler would trigger the initial startup phase of the boiler, but then stop immediately, leaving the fan to run on a 1 minute cooldown timer before shutting off, only to be requested to turn on again.

So I know the issue is not the wires themselves in the house, just so you don't think that's the issue.  I included the pic of the old thermostat connection but it really isn't relevant.  What matters is what's at the boiler, because we couldn't even get the thing to work when we connected it directly.

Hope that helps clarify.

 

Jenelyn_O
Community Specialist
Community Specialist

Hi folks,

 

I'm sorry for the delay — I know it's been a while now. I appreciate you providing all the information being asked above. I saw the photos you attached and it has a different label than usual. In what states are you located? 

 

I appreciate your help, @regexaurus and Zoe.

 

Regards,

Jenelyn

I live in Ontario, Canada.

Little update to the situation, I tried connecting the thermostat without a C wire altogether, and only connected the R and W wires, and it still behaves exactly the same way, eternally turning the boiler on.

Jenelyn_O
Community Specialist
Community Specialist

Hi PhantomLimb,

 

Thanks for the update. I'm sorry for the delay. Could you please try to remove your Nest Thermostat display for 5 minutes and check if your fun will still run? It will help us to isolate the issue, if it has something to do with the system or with your thermostat. 

 

Please let me know how it goes. 

 

Best,

Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hey PhantomLimb,

 

Checking if you still need help. Please let me know, as I'll be willing to assist you further. 

 

Thanks,

Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hi there,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

 

Regards,

Jenelyn

Hi, yes, I still need help with this situation. Seems to be going nowhere thus far.  If it's just that the Nest is incompatible with my boiler, then it is what it is, but if it's just defective I would like a replacement...

 

Currently I have a Honeywell on there and it works fine

Jenelyn_O
Community Specialist
Community Specialist

Hey PhantomLimb,

 

Got it. Were you able to try removing your Nest Thermostat display from its base for at least 5 minutes, as I instructed you to do? Please let me know how it goes.

 

Kind regards,

Jenelyn

My apologies, I had replied to your previous request but apparently the response didn't publish?  Yes, I did exactly what you asked and it still runs continually 

MMURCIA
Community Member

i am experciencing same problem, fan runs and compressor runs for few min and kick out. AC tech told me its the NEST, but am not able to find good answers for NEST fix