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Bolier not firing up after the heat link click

benkeenan2005
Community Member

‎11-06-2024 01:06 PM

Another neat issue I’m hoping someone can help with. 

everything has been OK for a while, but now the boiler isn’t firing up after the heatlink clicks to come on. 

I’ve reset everything multiple times and changed WiFi to a 2.4ghz channel, but nothing has worked. 

I’ve just fitted a new synchronous motor which does spin when I pull the 3 way valves switch to manual override so I know that works. 

the button on the heatlink in manual mode does heat the rads but not when I try from the thermostat. The hot water was working via the schedule. 
 
all rads bled and checked for air locks

 

 what am I missing? 

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SoriaD_
Community Specialist
Community Specialist

‎11-09-2024 01:34 PM

Hello @benkeenan2005 

 

Thanks for reaching out to our Nest Community. I apologize for all the inconvenience controlling your system with the Nest Thermostat. Don't worry, I'm here to help you with it.

 

To effectively troubleshoot, could you please share the following information:

  • What type of Nest thermostat do you have?
  • When was it installed?
  • Is there a wiring report or error message on their thermostat and/or app?
  • Is there any LED on the Heat Link?

This information will help me to provide you with accurate troubleshooting steps. Thanks in advance.

Keep me posted.
Best Regards,


Douglas.

 

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