Bug with 5.68.0 update - current temperature no longer displayed

[BM2]

I have multiple Nest thermostats at different locations and ever since I updated my app to the 5.68.0.11 version they don’t show the current temperature. Now all I get is a grey dot for the current temperature but the numerical value is gone. I’ve updated my iOS and I have checked using multiple devices (iPad, iPhone etc) and they all have the same issue. The only way I can see the current temperature is to log in via a web browser and that still works.

Seems to me there is a bug with this app update, has anyone else had this issue and have you found a solution or work around?

Thanks in advance for any assistance!

[Hopperq2]

Same issue. Please fix Nest!

[EdwardT]

Hi folks,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• Could you share a screenshot of the screen that you're getting?

Looking forward to your response.

Thanks,

Edward

[BM2]

Nest Thermostat E

[BM2]

 

[EdwardT]

Hi BM2,

Thanks for the photo. To isolate the issue, could you also check the Google Home app if the ambient temperature is also not showing?

Thanks,

Edward

[BM2]

The temp shows on the Google home app and when I log in using a web browser, it is only the nest app where the temp is not displayed.

[EdwardT]

Hi BM2,

Thanks for the update. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

[EdwardT]

Hi BM2,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.

Thanks,

Edward