Where is my reimbursement

[SamFowler]

Case number 6-1734000032320 - a google tech blew my home transformer 3/7/22 and I still have not received a reimbursement for the transformer that I had to purchase due to the tech telling me how to wire the thermostat and blowing my transformer. I was told I would be receiving a reimbursement and still have not received it. Please expedite this reimbursement. 

Thank you

Sam

[MelbaDT]

Hey SamFowler,

I understand that this has been a frustrating experience as it had already taken this long however, our support team is doing their best to work on this. Please extend your patience until the 20th just like what our support team mentioned on your interaction. 

Should you wish to follow up on this, kindly reply back to the email on your existing case id. 

Best, 

Melba

[SamFowler]

Hello, 

Its may 21st - I still have not received my reimbursement. I was supposed to have received it by yesterday.