Can't Cancel Nest Renew

[Hedge]

I did NOT signup for "Nest Renew" but my thermostat has just recently been changed by "Nest Renew". This unsanctioned change put my elderly mother into a health emergency, because Nest Renew changed the temperature on the thermostat which led to her room become VERY hot.

I cannot find any setting to cancel this program.

I am seriously thinking of ripping this thing off my wall and going to a different company.  I've googlefied my entire house, but this has caused me to second guess my decision.  This is just too dangerous for someone else to have control over the climate inside my house, besides the people living in the house!

PLEASE HELP!

[Hedge]

This issue was resolved.  My daughter had signed us up with her email account.  It would be nice for the account associated with the owner of the thermostat to be notified when. One of the users (not the owner) signs up to have the thermostat controlled by a 3rd party.

[ttibbits]

Cancel Nest Renew by going to nestrenew.google.com, login, go to settings, scroll down, manage enrollment, unenroll.

[humbertogarcia]

Hi Hedge,

Thanks for posting in the community! I'm pleased to hear that you were able to identify and resolve the issue regarding the unauthorized changes related to Nest Renew.

I greatly appreciate your willingness to share the solution steps, especially as they can help other users who might encounter similar situations.

Your report, highlighting the lack of notification for the primary account holder when others enroll in such programs, shows us a crucial area for improvement. We take your feedback very seriously and are constantly working on enhancements. Your input helps us shape future features, so please consider filling out this feedback form.

@ttibbits Thank you for your interaction; the steps are correct, but the issue was already resolved.

Please don't hesitate to reach out if you need any further assistance.

Regards,

Humberto