Hi debraannvaldez,
Uh-oh! I'm sorry to hear that you can access your thermostat from your phone. Are you using the Nest app? If yes, please make sure that you are signed in to the correct account. You may log out of the app and log in again by selecting "Sign in with Google" instead of "Sign in with Nest."
Let us know how it goes.
Best,
Zoe
