Can’t add Learning Thermostat to app

[Alfonsodelucio]

I have a new Learning Thermostat that was professionally installed and I was able to add it to my app. However after two days it appeared offline. I deleted if from the app but I cannot add it again. I’ve restarted it several times, rebooted my router, and nothing. The thermostat is connecting to WiFi, but not the app. Any suggestions? Thanks 

[Jake]

Hey Alfonsodelucio,

Apologies for the late response. I wanted to follow up and ensure you are good to go. Please let me know if you are still having trouble adding the device to the app, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey Alfonsodelucio,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake