Can’t complete nest thermostat setup

[artfulmanager]

I'm attempting to add my new google nest thermostat to my google home app, but my request to accept the supplemental Nest terms of service fails and the process cannot be completed. Error states: “Request Failed: Your request could not be completed.”

This means I cannot add WiFi to my nest. Or otherwise control it remotely.

[Markjosephp]

Hello artfulmanager,

I'm sorry to hear about the issue that you're having when trying to set up your new Nest thermostat. I'm here to help.

I did find a helpful article with some troubleshooting steps on when you can't add the Nest thermostat to the app. Please let me know if that helps, or if the issue still persists.

Thanks,

Mark

[artfulmanager]

I figured out the problem, and have resolved it. It turns out you can't use a Google Workspace account with this system (or you'll get the error I described). Rather, you have to use a regular email that ends with "gmail.com". I set up the account using an alternate Gmail address, and all went well.

Annoying but ah well. Not it works. 

[Markjosephp]

Hi artfulmanager,

Using a Google Workspace account for set up is yet to be supported with the Nest devices due to security features that hinder the devices from accessing information such as personal results. But I appreciate you posting and updating us on your efforts to address your concern by creating a Gmail account for your Nest thermostat.

So I'm going to lock this thread in 24 hours unless you have any other questions or concerns.

Best regards,

Mark