Can't connect Nest Thermostat to Account.

[ANI]

I have tried everything and I can't get my 3rd Gen Nest Thermostat to connect to my account since getting a new phone. It connects to the wifi (via entering it on the Nest directly) just fine, just not to my phone and account. During wifi setup on my phone, I get the M15 error. Please help. 😞

[Ryan_G]

Hi ANI,

Thanks for reaching out and we're sorry to hear about what's happening.

There are 2 different messages that are connected to M15 error and each one has its own troubleshooting that we could try. Check out this link for the complete guide.

Let us know how it goes by replying to this thread.

Best regards,

Ryan

[Ryan_G]

Hey folks,

Thanks for visiting the Google Nest Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

If you have additional questions, feel free to submit another post and provide as many details as possible so that others can lend a hand. 

Hope this helps!

Kind regards,

Ryan