Can’t connect at all. Can’t do anything.

[Deanna866]

Long story short. Had one connected for about a month then it disconnected itself. Wouldn’t reconnect. Reset it. Now won’t do anything. Got a second. Won’t do anything. I have 2 stuck on the same screen and can’t do a thing with them. How do I move on? I can’t connect it and the app won’t locate them at all. 

[GarrettDS]

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

[Jake]

Hey Deanna866,

I just wanted to follow up and ensure you are good to go. Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Deanna866]

No it still won’t find it. 

[Jake]

Hey Deanna866,

I am sorry to hear you are still having trouble with the devices. Do you mind me asking what the screen is they are stuck on? I did find an article with some troubleshooting steps. Let me know if that helps out.

Best regards,

Jake

[Deanna866]

It doesn’t matter now i returned it. 

[Deanna866]

Hi Jake. Finally fixed the new one. It’s stuck on the screen that has a phone on it with the nest app and and arrow on it. I assume this is to set up in the nest app but no phone will find the thermostat to add it onto the ‘home’

[Jake]

Hey Deanna866,

Glad you were able to get the new one fixed! Sorry to hear you are still running into trouble from here as well. If your device is stuck during the setup, I would recommend following this article here. It provides some troubleshooting steps if the device gets stuck. Please let me know if that helps out, or if you run into further trouble from here.

Best regards,

Jake

[Jake]

Hey Deanna866,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Deanna866]

No. Still can’t connect. The thermostat, although plugged in for the last week and was on last weekend now won’t turn on again. Wouldn’t connect up for the whole weekend