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Can’t connect my thermostat with Iphone

Vickie
Community Member

I was a strong supporter of Google products (have chrome cast, cameras) but I will have to unfortunately return the Google nest thermostat i just bought.  Spent 3 days trying to troubleshoot (even called the suppprt team and they can’t help me!).  I can’t connect my phone with the thermostat. 😞 very frustrating and such a waste of time. 
im willing to give it o e last try if someone gives me a tip I haven’t tried! Which I doubt this will happen! 
thank you!!!

4 REPLIES 4

dpwe
Community Member

Which thermostat is this, and how far do you get with trying to connect?  Are you scanning a QR code?

Vickie
Community Member

It’s the Google N’est thermostat. Brand new. I do scan the QR code and I’m almost done the set up but it tells me after searching for a while that it can’t connect to the thermostat. 

Vickie
Community Member

60DC106B-F28D-4D30-AF4D-D6C4A9056325.png

Vickie
Community Member

This is the message I’m always getting!