Can't control my Thermostat from my phone

[Ryan_G]

Hi ragensanders,

Thanks for reaching out and I'm sorry to hear about what's happening.

Let's check this further:

• Which Nest Thermostat are you using?
• Are you getting any message when you open the app? Is it Google Home app or Nest app?
• Have you changed anything from your WiFi settings?
• Were you able to control or change the temperature from the thermostat itself?

I hope to hear from you soon.

Regards,

Ryan

[Izzyjersey21]

I dont which nest unit it is.

yes I’m using google home app.

no changes made from my Wi-Fi. Yes I can control the thermostat manually.

[Beuk23]

The app opens but I can’t change the temperature or anything 

[Kitkat001]

Nest and no I can't change the.thermostate

[Mart1]

Nest 3  my phone won’t let me set temperature 

[EdwardT]

Hi Mart1,

Thanks for reaching out. I'm sorry to hear that you're having an issue with setting a target temperature using the app. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• Can you still control your Nest Thermostat stand alone?
• Are you getting any message using the app?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi Mart1,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Mart1,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[Ryan_G]

Hey folks,

Thanks for being here at the Google Nest Community.

We're sorry that it took a while for this reply to happen. If you're still having the same issue when using the app, try to uninstall and reinstall and make sure you're logged in with the right email.

Let us know how it goes by replying to this thread.

Best regards,

Ryan

[Ryan_G]

Hey folks,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Best regards,

Ryan

[Kitkat001]

Not working