Can’t control temperature on my iPhone

[Vov]

Can’t control temperature on my iPhone 

[Markjosephp]

Hello Vov,

Thanks for letting us know that you can't control your thermostat with your phone. I'd be happy to take a look at this for you.

To clarify, do you see your thermostat in the app? What type of Nest Thermostat is this? If you have lost access to your thermostat within the Nest app, please make sure that you are signed in with the correct email address associated with it. If so, check for any structures available where it might be connected.

Here's your guide on how to switch home structures, and let me know if you were able to control your thermostat.

Regards,
Mark

[Markjosephp]

Hey there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thaks,

Mark

[Markjosephp]

Hi Vov,

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Best regards,

Mark

[Vov · Accepted solution]

Could you give me a phone number to call 

[Markjosephp]

Hello Vov,

Thanks for getting back to us. Unfortunately, we no longer have a direct phone number, but you can still get in touch in real-time with our support by filling out this form.

Let me know if there's anything I can do to assist you.

Best,
Mark

[Markjosephp]

Hello there,

Checking back in — how's it going? Still need our help?

Thanks,

Mark

[Markjosephp]

Hi there, Vov,

It has been a few days since your last reply, and we're going to lock the thread within 24 hours. If you have any questions, please feel free to create a new post.

Best regards,

Mark