Can’t get my Nest Thermostat to display the Electronic code

[Swolfe812]

I have an existing Nest account however, apparently I lost my ability to have my system show connection to my phone. When trying to go to add a product, it asked for an electronic code that does not register whenever I scan the QR code behind the thermostat. Does anyone know how to get an electronic code to come up on a nest thermostat? 

[David_K]

Which model of thermostat do you have?

How to tell which Nest thermostat you have - Google Nest Help

[Jenelyn_O]

Hi there,
 

Thanks for reaching out. I'd love to help. If you have a Nest Thermostat 2020, you can get the entry code at the back of its display under its QR code. If you have Nest Learning Thermostat or Nest Thermostat E, you can go to Settings, then look for the option for Nest app by turning the ring and choose Entry Key.
 

I appreciate your help, @David_K.
 

Best,

Jenelyn

[Markjosephp]

Hello Swolfe812,

We wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Regards,

Mark

[Dan_A]

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan