Can’t get nest and nest app to sync

[SRomo]

Our thermostat randomly went offline one day and we could never get it reconnected. I’ve tried deleting the nest app connection and reset back to factory setting. The nest will connect to the wifi but once I try to sync it with the app, the app is telling me it can’t connect to the wifi. Although my phone is showing I’m connected to wifi also. I’m so lost and have been messing with this for days. 

[vtbrngal]

Me too! Mine was fine then I went to use it one day this week and BAM! It did not work. I cannot get it connected again. I am so fed up with it. Last week I got an alert from Google that someone tried to get into my account so, I changed my password. That has been a debacle as well. Getting ready to go back to the old time thermostats. At least they work. Technology can be the worst!

[Ryan_G]

Hey everyone,

I just wanted to follow up and see if you're still in need of help? Please let me know, as I would be happy to answer any questions you may have.

Best regards,

Ryan

[Ryan_G]

Hey there,

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.

Best regards,

Ryan

[Ryan_G]

Hey folks,

It looks like we haven't heard back from anyone so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day.

Best regards,

Ryan