Can't log in to Nest Google Home after getting a new iPhone

[marioburgos74]

I recently got a new iPhone and now I can't log in to Nest Google Home. There was no need to migrate the acct as it was set up using google home. It says my email or password are incorrect. I've validated them and both are correct. I've tried resetting my password as well without any luck.

[MplsCustomer]

@marioburgos74 

The most likely reason is that you somehow are not using the same Google Account you were previously using to log into the Google Home app.

[walterY]

If you nest can not connect to the WIFi then you have a lemon, my nest  cloud not. Connect to the network therefore I'm getting a new display hopefully fix my issue.

[Markjosephp]

Hello folks,

I wanted to stop by and see how I could help.

Thanks for the input, @MplsCustomer.

@walterY, I appreciate you posting here on this thread. Are you also having sign-in issues with your account?

@marioburgos74, I'm sorry to hear that you've lost access to your Google Nest account in the app. Please make sure the email account you used to set up your thermostat is the same as the email account you're trying to sign in with. If unsuccessful, try any email address you might know.

Let us know how it goes.

Best,
Mark

[Markjosephp]

Hey everyone,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Regards,

Mark

[Markjosephp]

Hi there,

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Regards,

Mark