Can't make a warranty claim for failed Nest Protect

[leehome]

I have a Nest thermostat less than 2 years old and I am trying to submit a warranty claim.  I continue to get the following notice "refresh this page and try again. Sorry, there was a problem with the form."  I've tried a number of times and on a different browsers.  Is this a common strategy to avoid taking warranty claims or have others found solutions to this issue? This exact same issue was posted by user Darren4 on Sep 12, 2022.

Here's the link I'm using to submit my claim:

https://support.google.com/googlenest/contact/nest_warranty_thermostat_phone?sjid=102641533161927783...

[David_K]

Hi @leehome 

That form has some issues currently. The best thing to do is:

1. Go to Contact Us - Google Nest Help.
2. Select a category / product family, and type in a brief description of the issue, then click "Next".
3. Click "Other".
1. If you're signed into your Google account, select the affected device from the dropdown. If you don't see the affected device listed or you're not contacting about a specific device, select "My device is not listed".
2. If you're not signed into your Google account, you won't see the device selection dropdown.
4. Enter the serial number of your device (if applicable), then click "Next step".
1. If you're signed into your Google account and have open cases, you'll see these listed. If you're contacting about a different issue, click "Next step".
2. If you're not signed into your Google account, you won't see this step.
5. Review the available help resources, and if none resolve the issue, click "Next step".
6. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.