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Can’t migrate nest account to google

WolvPack
Community Member

I try to migrate my nest account to this Google account and it says it already has a linked Nest account. It doesn’t. Is there a way to remove whatever it thinks is linked to my Google account so I can migrate? I have home automation that will only work if my nest devices are linked via Google. 

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@WolvPack 

If things are working correctly, the error you're encountering means that the Google Account to which you are trying to migrate has already been used or is being used to manage at least one Google Nest device in the Google Home app or the Google Nest app.

If that IS the case, Google Nest says you can do this:

Use the Google Account that’s linked to another Nest Account.

1. Sign into the Nest app with your Nest Account.
2. Disconnect all your devices.
3. Sign out of the Nest app.
4. Select Sign in with Google sign in with the linked Google Account.
5. Reconnect your devices.

https://support.google.com/googlenest/answer/9297676?hl=en&sjid=4440264187586041809-NA#zippy=%2Cerro...

zoeuvre
Community Specialist
Community Specialist

Hi folks,

 

@WolvPack, thanks for reaching out, and I'm sorry to hear about the situation. I want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further. 
 

I appreciate your help, @MplsCustomer

 

Best,

Zoe

zoeuvre
Community Specialist
Community Specialist

Hi WolvPack, 

 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.

Thanks,
Zoe

Jenelyn_O
Community Specialist
Community Specialist

Hi there,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

 

I appreciate the help, @MplsCustomer and Zoe.

 

Regards,

Jenelyn