Can’t switch on AC, Nest support company in Romania vanished

[Cristina]

Hi,

we have Nest in our home to control both heat and cooling. Cooling does not work now - google

home says it cannot connect to device and the nest service company that we used in Romania disappeared. What can we do?

[Patrick_Caezza]

Was this working correctly before, and has it now stopped working, or has it never worked?

[Ryan_G]

Hi Cristina,

Thanks for reaching out here in the Google Nest Community.

I'd like to jump in here and check a couple of things for us to further help you. Do you see any error messages on the thermostat display? Have you tried to check the fuse, filters or drip pans on your system?

Thanks for your help, Patrick_Caezza.

Let us know how it goes by replying to this thread.

Best regards,

Ryan

[MelbaDT]

Hey Cristina, 

Checking back in should you still need our help. Let us know by replying to this thread. 

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba

[Cristina]

It was working perfectly. Then we switched to heating during the winter so no longer ac/cooling was used and now the system sees them as offline