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Cannot Connect Next Thermostat to new iPhone 15

doc01283
Community Member

‎06-17-2024 05:20 PM

Was using iPhone7 without issue with Nest App. Cannot connect iPhone15

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1 REPLY 1

alejandom
Community Specialist
Community Specialist

‎06-20-2024 05:47 PM

Hi @doc01283,

 

Thank you for posting on our community page, I apologize for the inconvenience that you are getting. thanks for your effort in trying to connect it. Let me walk you through some troubleshooting steps.

 

1. Basic Checks:

Software Updates:

  • Update the Nest app on your iPhone 15 to the latest version from the App Store.
  • Ensure your iPhone 15 is running on the latest iOS version available. Outdated software can sometimes cause compatibility issues

2. Connection and Permissions:

  • Wi-Fi: Make sure both your iPhone 15 and your Nest thermostat are connected to the same Wi-Fi network.
  • Bluetooth: While a strong Wi-Fi connection is crucial, some Nest thermostats might also require Bluetooth for initial setup or communication. Enable Bluetooth on your iPhone 15 and see if it helps.

3. Reinstall and Restart:

  • Reinstall Nest App: Sometimes a clean reinstall can resolve app glitches. Try deleting the Nest app from your iPhone 15 and then reinstalling it from the App Store.
  • Restart Devices: Restart both your iPhone 15 and your Nest thermostat. A simple reboot can sometimes clear temporary connection issues.

4. Nest Thermostat Troubleshooting:

  • Reset Nest Thermostat: If the issue persists, consider resetting your Nest thermostat to factory settings. 

If for some reason you still have the same issue don't hesitate to let us know.

 

Regards,

Mario.

 

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