Cannot add Nest E thermostat to app

[agua]

I cannot add my Thermometer to the Nest app. I select to Add product, scan the QR code. I see a spinner appear on the thermostat so I am obviously talking to it. I get a dialog on my nest app to select a network and password, this I do, and then I get an error on the app - one of three :

TD0007 / TD006 Thermostat couldn't connect to wifi
TD000 There was a problem adding the thermostat to your account

I have a google nest wifi and great coverage throughout the house.
I've added an extender to give me a unique SSID for a 2.4GHz and connected my mobile to that network, and tried to do the same with the thermometer. The error messages are the same as when I connect to the nest wifi (which has the same ssid for 2.4 & 5GHz).

I'm at a loss. I've reset the thermometer, rebooted my routers. And still the same errors trying to add to the Nest app.

Any idea? Thanks a million.

[dmcelduff]

I have the same problem. Help!!!!!!!!!!!!!!!!!!

[Markjosephp]

Hello folks,

I'm sorry to hear about the issues that you're having when trying to set up your Nest Thermostats. I'd love to help.

I would suggest following this article as it walks you through the steps to setting up your Nest Thermostats with TD codes. Please let me know if you have any other questions or if the issue still persists.

Best regards,

Mark

[Markjosephp]

Hi there,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Thanks,

Mark

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake