Cannot connect Nest Thermostat to App

[Adamz]

No matter what I try or do I can’t connect my thermostat to the app. I even bought a new one (different model). HELP!!!!! 

[Patrick_Caezza]

Which Nest thermostat are you using, and which of the apps are you trying to connect it to?

[Adamz]

I used to have the Nest Learning Thermostat but that didn’t want to connect so I bought the other Nest Thermostat and it’s still not connecting no matter what I do!

[Jenelyn_O]

Hi Adamz,

Chiming in — I'm sorry for the trouble this may have caused you. Let's sort this out: what apps are you using for your Nest Thermostat, is it Google Home app or Nest app? In what step won't you be able to go through? Also, on your app and on your thermostat, what messages or code do you keep receiving?

I appreciate your help, @Patrick_Caezza.

Best,

Jenelyn

[Jenelyn_O]

Hi there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Jenelyn

[Jenelyn_O]

Hi there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Best,

Jenelyn

[Adamz]

Hey, I am using the google home app as instructed. Important to note that I had the same issue with my old nest thermostat using the Nest App.

[Jake]

Hey there,

I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Markjosephp]

Hello Adamz,

It has been a few days since your last reply, and we're going to lock the thread within 24 hours. If you have any questions, please feel free to create a new post.

Thanks,

Mark