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Cannot connect iPad to my Nest thermostat

DannyDhooghe
Community Member

When my Nest thermostat was installed some years ago, I was able to make the connection to my iPad and my mail account. Now years later, after updating the app on my iPad, I first got a message that my pasword was hacked. I try to connect the iPad again with the thermostat, but no luck. On the thermostat it says it is still  connected to an account. I have no clue how I can solve this issue. My objective is that I would like to use my app on the iPad to configure the thermostat. But therefore I first need to connect the app… I have tried to add a new product, but when I enter the 7 digit code of the thermostat, it says it is not correct. 
frustration is building up…

6 REPLIES 6

MelbaDT
Community Specialist
Community Specialist

Hey DannyDhooghe, 

 

Sorry to hear about what happened but thanks for posting.

 

Just to confirm, are you able to login to your Nest app on another mobile device or on a computer's browser at https://bit.ly/3gW4i8w? Also, do you have a migrated Google account or an old Nest one? 

 

Let me know more so I can dig deeper into this. 

 

Best, 

Melba

Oncole
Community Member

Connected on my iphone but unable to on new ipad

Learjet
Community Member

You’re not program my thermostat with my iPad

Learjet
Community Member

Good night program my thermostat with my iPad

Learjet
Community Member

Can notI program my IP thermostat with my iPad

70sven
Community Member

Hello 

Was the a solution to the original problem ?. I am having the same issue since an update occurred.