Cannot connect to cloud

[Jad1]

I just bought google nest thermostat and installed it. I am adding the device to google home app ( both IOS and Android) both having the same error when creating a nest network can not connect to cloud please try again later. this has been going for couple of weeks. i have tried resetting/ restarting/ unplugging etc.. the wifi, the thermostat, the application and none seems to work out.

PS. i tried my friend's account who already have nest thermostat in his house and it worked.

appreciating your inputs

Jad

[Markjosephp]

Hello Jad,

Thanks for reaching out to the Google Nest Community Forum. Let's sort this out.

I appreciate all the possible steps you have tried. Are you using a Workspace account such as Google Workspace or any other domain? If so, due to its advanced security features, we'd suggest using a Gmail account or other working email so it will allow you to continue the setup.  Also, we can consider checking your Wi-Fi connection in the house to ensure that it's not hindering the thermostat's ability to communicate with your network. Here's your guide with the recommended settings.

Let us know if you have more questions.

Regards,
Mark

[Markjosephp]

Hey there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Mark

[Markjosephp]

Hi Jad1,

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Best,

Mark