Hi jJhc700,
Uh-oh! I'm sorry to hear that you're having trouble controlling your thermostat with your phone. Are you located in North America or Europe? What type of Nest Thermostat do you have? Let's try these:
- To resolve a thermostat issue, ensure your phone is connected to a stable internet connection, and check for firmware updates.
- If connectivity issues persist, restart your phone or switch to a different Wi-Fi network or you may temporarily connect your thermostat to you mobile hotspot.
- Install the latest thermostat app and firmware from your phone's app store, and restart the thermostat by removing it from the power source.
- Verify the app's permissions, such as location, Wi-Fi, and storage access, in your phone's settings.
- If necessary, try resetting the thermostat and reconfiguring it with the app, but be aware that this may erase any personalized settings.
Keep us posted.
Best,
Zoe
