Cannot get a key from the thermostat, and NO HELP from Google.

[deva]

The thermostat is supposed to work with the app. IT DOES NOT.  I've had two thermostats at two different locations.  They worked fabulously until GOOGLE got involved.  DO A BETTER JOB>

[drwillow]

 No responses from Google nor the community on mine, either. How do we get help???😦 https://www.googlenestcommunity.com/t5/Nest-Thermostats/Temperature-hold-on-Nest-E/m-p/109330#M24227

[drwillow]

Update.

Check this mess out!

I got a reply tonight via gmail from ‘MelbaDT’ (from inside Google?)

I wrote and sent a reply, but it hit two autobot walls:

Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied.

	Address not found
	Your message wasn't delivered because the address couldn't be found, or is unable to receive mail

Thank you, MelbaDT.

Frankly speaking, although I appreciate knowing someone is paying attention here, I’ve seen LOTS of other feedback just like mine.

A thermostat without the ability to hold a owner-chosen temperature is very simply, fatally flawed. Having to check every few hours to see what the Nest HAS DECIDED FOR ME is rude and a constant nightmare.

Your response is a useless dead end for me and all other unfortunate Nest customers who chose the E model.

The only fair, appropriate response is a recall, or full credit toward a better choice. You gotta kill these things or fix ‘EM like yesterday!

-Don

On Thu, Feb 24, 2022 at 7:17 PM Google Nest Community Mailer wrote:

Hi drwillow,

MelbaDT (Community Specialist) posted a new reply in Nest Thermostats

Re: Temperature hold on Nest E

Hey drwillow,

Thanks for reaching out and sorry for the delay here.

While we don't have news to share about a firmware update for Nest E to hold certain temperatures, we'll definitely take this as feedback. Keep checking this Community page or follow our social channels for news and updates.

Best,

Melba

[Ryan_G]

Hey folks,

Thanks for visiting the Google Nest Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

If you have additional questions, feel free to submit another post and provide as many details as possible so that others can lend a hand. 

Hope this helps!

Kind regards,

Ryan