Cannot reach anyone at Google Nest to help

[Ibastien]

We are having a horrible time reaching anyone at Google Nest. We are calling the 1800 number and they say that the line is disconnected! So frustrating. We are exchanging by email with someone but that is going in circles. Our thermostat stopped working after a year. It’s the winter where we live and there is no sense of urgency to help us. Our nest is no longer charging and everything is good with our furnace. I would really recommend not to buy a Nest! It looks like Google is cutting staff as well so support is probably affected. Considering cutting everything we have as this is so frustrating!!!!

[Houptee]

Watch this video to check if power is correct on the wiring.

https://youtu.be/GHkfnRp6Tj8

Also you can try charging the Nest with a usb cable and phone charger if its a dead battery.

If it is an emergency go buy a inexpensive basic tstat at home depot or walmart a non programmable kind for 25-30 bucks.

[Jeff]

Thanks for sharing that video and info, Houptee.

Hi Ibastien,

I just wanted to jump in real fast to see if you saw Houptee's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[AbigailF]

Hey Ibastien,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Best, 
Abi

[AbigailF]

Hello Ibastien,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards, 
Abi