Nest turns OFF at night, HELP!

[Chester75]

My nest turns off at night. OFF as in it looks like the system has been intentionally turned off. We wake up to a frigid home. I can’t figure out why this is happening. We don’t have voice control and it’s not part of any Home network of products. I don’t know what to do!!

[EdwardT]

Hi Chester75,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this. To isolate the issue, please check the Nest Energy History. This would let you know the activity of your Nest Thermostat. You can click on this link to learn more about this.

Thanks,

Edward

[EmersonB]

Hello everyone,

@Chester75 were you able to perform the steps suggested above? We'd be glad to hear from you — We'd like to make sure everything is working.

I appreciate the help, Edward.

Best,
Emerson

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

[Chester75]

I’ve looked all thru history and settings. It turns off about midnight. 

[Jake]

Hey there,

I wanted to follow up with you. Do you mind me asking what type of Nest thermostat you own? There is a chance your device is following an auto schedule. I found an article with more details on that. Please let me know if that helps.

Best regards,

Jake

[AbigailF]

Hello Chester75,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Cheers, 
Abi

[AbigailF]

Hey Chester75,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 
Abi