01-18-2022 05:02 PM
I have connected my nest thermostat. I cannot access setup menu and turning the wheel does not change data on display
01-24-2022 05:54 PM
Hey JbToonz,
Sorry for the delayed response but thanks for reaching out to the Google Nest Community. I want to take a closer look into your Nest thermostat.
To confirm, the app is unresponsive as well as the display itself, right? What specific Nest thermostat it this? What specific setup menu or page on the Nest or Google Home app are you unable to access? Also, are you getting a specific message or code? Let me know more so I can check on it further.
Best,
Melba
01-27-2022 08:13 PM
Hey there,
I wanted to check back in if you still need help with your thermostat. Feel free to let us know.
Best,
Melba
01-29-2022 12:30 AM
Hi,
Since it's been since this thread was last updated, we'll be locking it if we won't hear back from you again within a day. Should that happen, feel free to create a new one should you have more questions or have other concerns in the future.
Best,
Melba