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Cant change data. Turning the outer wheel does make selections

JbToonz
Community Member

I have connected my nest thermostat. I cannot access setup menu and turning the wheel does not change data on display 

3 REPLIES 3

MelbaDT
Community Specialist
Community Specialist

Hey JbToonz, 

 

Sorry for the delayed response but thanks for reaching out to the Google Nest Community. I want to take a closer look into your Nest thermostat. 

 

To confirm, the app is unresponsive as well as the display itself, right? What specific Nest thermostat it this? What specific setup menu or page on the Nest or Google Home app are you unable to access? Also, are you getting a specific message or code? Let me know more so I can check on it further. 

 

Best, 

Melba

 

 

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

I wanted to check back in if you still need help with your thermostat. Feel free to let us know. 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

Since it's been since this thread was last updated, we'll be locking it if we won't hear back from you again within a day. Should that happen, feel free to create a new one should you have more questions or have other concerns in the future. 

 

Best, 

Melba