10-31-2021 11:14 AM - edited 10-31-2021 11:17 AM
I can't get my thermostat past logo of the nest house with a download icon on top. I have held button for 10 seconds for it to restart get the Google logo then it reverts back to nest house. It would not work correctly so I did a factory reset. Any ideas please.
01-05-2022 12:24 PM
Hey Sharonmabey,
Apologies for the late reply. I wanted to follow up and ensure you are good to go. Having the device stuck on the download icon is never ideal. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
01-11-2022 11:01 AM
Hey Sharonmabey,
I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.
Best regards,
Jake
01-12-2022 11:50 AM
Hey Sharonmabey,
It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.
Best regards,
Jake