Hi @lolopopo,
Thank you for posting in the community. I understand you are waiting for a replacement for your Nest Thermostat E and are looking for an update on its status. I can certainly help by directing you to the right team.
For privacy and security reasons, I am unable to access your personal account or order details from here. The best way to get an update on your replacement is to speak with our dedicated support team, as they have the tools to look up this specific information.
The team would like to learn more about this situation. When you get a chance, please fill out this form and let us know when you're finished. We'll have someone reach out to you via email from there.
They will be able to provide you with the most accurate information regarding the status of your replacement. If you have any other questions about your Nest Thermostat E, please feel free to post again.
Regards,
Kevin
