Changed phone number

[Fitz]

My wife changed her iPhone to an android phone. She now has a new number but nest will not let her change the phone number even when she has the same email address. Any ideas? 

[fuyang]

I have the same problem here. I have changed my google personal info phone number to my new number, but nest app still keeps sending codes to my old phone number. 

[Jake]

Hey all,

I wanted to check in with you, and see if I could be of any help. I found an article with a few details that may be of help. Please let me know if you have any questions from here, as I would be happy to review and assist.

Best regards,

Jake

[Ryan_G]

Hey folks,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Best regards,
Ryan
 

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.
Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,
Ryan
 

[JimBoy]

Similar problem, the article is of no help.  How do you change the phone number?  

[Ryan_G]

Hey everyone,

Thanks for being here in the Google Nest Community.

It is recommended to have access to your old phone number since Nest will send the code to it one last time to make sure that your account is secured. If you're no longer has access to it, we recommend doing a complete reset on your Nest devices and then do the set up using the new account and phone number.

Check out this link for further information.

Regards,

Ryan