Changing Email Address

[Openseas43]

I have am using a 3rd generation learning thermostat. I started with an old email address and have changed to a new one. Now the screen is asking to add a product but when I try to get the number it says that it is already connected. How do I move it to my new address?

[MelbaDT]

Hey Openseas43, 

Thanks for reaching out to the Google Nest Community. 

You will need to reset the account connection settings of your thermostat first. This is to disassociate it from the old email address that it is currently connected to. Take a look at this link for the step by step guide: https://bit.ly/3riP5Dp

Hope this helps. 

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — how's it going with your thermostat? Have you had the chance to try the suggestion above?

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba