Cold option disappeared

[Gabrielmera]

Hi, I no longer have the cold option available in my thermostat. Only hear and fan, however it is connected to an AC unit. Please help!

[Jhonleanmel]

Hi Gabrielmera,

Thanks for reaching out. I'd love to know more about this. Could you share a photo of your current thermostat's wiring? 

Thanks,
Mel

[Markjosephp]

Hello there,

I wanted to stop by and see how I could help.

Thanks for assisting, Mel.

@Gabrielmera, The wire from the Y1 terminal on your Nest Thermostat might have gotten disconnected. Please ensure that it's properly connected and the tab is pushed down. If so, try restarting your thermostat to refresh it.

Please let me know if that helps.

Regards,

Mark

[Markjosephp]

Hello Gabrielmera,

I'm checking in to make sure that you've seen our response. If you have any further questions or concerns, please let us know before we lock this thread in 24 hours.

Thanks,

Mark