Compatibility check

[MartyB]

 Should be simple but isn’t.. 

 

[MelbaDT]

Hey MartyB, 

Thanks for the photo and I understand your confusion. My apologies as well for the delayed response. 

What is the make of your current thermostat? Is it possible for you to trace where the blue wire connected to the B terminal on your HVAC's control board? It could be that this is a common wire but we need to make sure. If you have the manual of your thermostat, you could also double check there. 

Keep me posted. 

Best, 

Melba

[MartyB]

I finally figured out how to call and got help through email. The thermostat was successfully installed same day.. 

[MelbaDT]

Hey there, 

Got it — thanks for keeping in the loop and we're glad to hear that you're able to set it up correctly. Feel free to let us know if you have any further questions in mind. 

Cheers, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba