Connect phone to thermometer

[PaulH3]

Hello, I have a Nest 3rd generation in house just purchased. 

I have : 

The app on my phone

The Thermometer is set to my Wi-Fi 

I go through the “add product on App” 

Input  thermometer product code into app 

then nothing on phone. 

on the thermometer dial in  Nest App section it says “ connected to an account” 

In the app on phone I see no screen showing the thermometer dial thus allowing me to set temperature whilst out. 

Is a reset needed on the nest thermometer to remove previous house owners details? 

Any advise greatly received 

Thanks 

[Jenelyn_O]

Hi PaulH3, 

Thanks for reaching out and for being a step ahead of us. In what country are you located? Could you please check if you have multiple Home structure in the Nest app. Your thermostat might be in a different one. 

You can only check and control products in one home at a time with the Nest app. If you have more than one home in the app, you need to switch between them.

1. Open the Nest app .
2. At the top left, tap Menu .
3. Tap the home you want to switch to.

Please keep me posted.

Best,

Jenelyn