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Connecting Thermostat to New Nest Apps

Community Member

I just installed 3 Nest Learning Thermostats.  One of them connected to my Nest app fine.  The other 2 will not connect.  I've gone through all the troubleshooting tips and still they will not connect.  Any help would be greatly appreciated!


Community Member

I’ve had my nest thermostat for about two years and have been using Alexa and the Nest App to control it. As of last week both Alexa and Nest App are not connecting. I’ve followed all the troubleshooting steps and spent over an hour this morning with Nest Support with no fix. Alexa says the thermostat is not responding so I’m starting to think it’s the thermostat and not the App. Anyone have any ideas? The thermostat is working and connected to the wifi. 

Community Member

A recent firmware update of nest might be the problem. Lots of complaints about erratic behavior for some users after the update.