Connecting to internet

[Sara14]

Hi.

im trying to set up my thermostat on the nest app, it’s telling me to go to the nest app toget entry key on the thermostat but when I go there the key is not displayed it says connect your thermostat to Wi-Fi to add it to the nest app, I’m having trouble connecting it

[David_K]

First check which model of thermostat you have:
How to tell which Nest thermostat you have - Google Nest Help

Nest Thermostat (2020), Nest Learning Thermostat (4th gen)
Setup these models using the Google Home app. The QR code and setup key are physically printed on the back of the thermostat for Nest Thermostat (2020) and will be displayed on screen for Nest Learning Thermostat (4th gen). Follow these steps: Get started with your Nest Thermostat - Google Nest Help

Nest Thermostat E, Nest Learning Thermostat (1st, 2nd, 3rd gen)
Setup these models using the Nest app. The QR code and setup key are in the settings on the thermostat itself and are not printed on the device. Follow these steps: Add your Nest thermostat to the Nest app - Google Nest Help