Connectivity issues

[maxpower]

so from reading posts from others with this same issue, that the unit is shot. •learning

•3rd gen 

• battery level good

• won't pick up any wifi anywhere 

•USA 

•Tried factory reset on T- stat & router/wifi. Does not pick up anyone....it used to come up with at least a dozen.

Which is just awesome....

I spent $300 for a thermostat that lasted a whole year ! 

Thanks so much Google, now I see where the impressive earning numbers are coming from. 

Guess I have to replace it & you can bet it won't be a nest! This is totally unacceptable for a company as big as you are & a ripoff to say the least. YOU should be replacing it not the customer.... 

I'll be in contact with the Minnesota Attorney General's Office to file a complaint & push for a class action lawsuit! Clearly I haven't been the only one scammed. 

How ridiculous ! 😠

[Jhonleanmel]

Hi maxpower,

Thanks for posting ― let's get this sorted out.

A few questions: what message are you seeing on your Nest Learning Thermostat's display? How far is it from your router? Also, when did this start happening?

Give these steps a try:

1. Restart your Nest Learning Thermostat.
2. If the issue persists, factory reset your device. Here's how: Restart or reset a Nest Thermostat

Let us know how it goes.

Best,

Mel

[Markjosephp]

Hello maxpower,

Checking back in. Were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.

Thanks,
Mark

[EmersonB]

Hi everyone,

@maxpower We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Thanks for the help, @mark and @mel.

Regards,
Emerson