Nest thermostat E

[GYAX]

Hello just brought the thermostat E and have got the app, I am trying to connect it to the WiFi, first time and it will not connect, I have tried resetting both router and thermostat, enabled ipv6/multicast on my bt router, tried turning on and off loads all to no avail, no menu screen to reset either just a house in a box, anybody have a way forward.

[ReluctantLandlo]

We had this problem after buying a refurbished Nest.  It just would not connect to the internet.  Finally, we recharged the Nest battery (usb plug in).  It easily connected after being fully charged.  Might be worth a try.  

[Markjosephp]

Hi folks,

I'm sorry to hear about the issues that you're having when trying to set up your Nest thermostat. I'm happy to help.

Thanks for posting @ReluctantLandlo. I'm glad that you were able to successfully connect your thermostat to your Wi-Fi network after charging it manually. If there’s anything else I can help you with, please let me know.

@GYAX, I appreciate you've tried to find a fix. How's your thermostat? Are you stuck on the set-up page? If so, try skipping the Nest App and Internet part during the process and continuing with the other prompts until you reach "Finish set up." Once finished, give these steps a try:

1. Go to Settings > Network. Reconnect to your W-Fi network.
2. Then, back to Settings > Nest App. QR code or Entry Key.
3. Open the Nest App and add the product. Check out this guide.

Let me know if that helps.

Best regards,

Mark

[Markjosephp]

Hi GYAX,

I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.

Best regards,

Mark

[EmersonB]

Hi everyone,

@GYAX we haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

I appreciate your response, @mark.

Thanks,
Emerson