Connectivity

[carollon]

I have changed my phone number and cannot log in to Nest app.  I am trying to either migrate my account to google or keep it on the Nest app, either way it tries to send a code to my old phone number.

[MplsCustomer]

@carollon 

Unfortunately, Google Nest provides just one way for customers to change phone numbers when they have two-factor authentication AND have NOT migrated their Nest Account to a Google Account:

"If you plan to get a new phone number and stop using your old one, you should turn off 2-step verification before you deactivate your old line. Then you can turn 2- step notification back on with your new number." [emphasis added]

https://support.google.com/googlenest/answer/9295081?hl=en#zippy=%2Cchange-your-phone-number

If you HAVE migrated and are using a Google Account, Google allows for additional means for updating your two-factor authentication phone number, but that doesn't help you right now, since you haven't migrated:

https://support.google.com/mail/thread/4883075/how-can-i-change-the-2-factor-authentication-phone-nu...

[Jenelyn_O]

Hi there,

Thanks for reaching out in the Google Nest Community forum. I'd like to check if you managed to see the response above. Please let us know if that helps, and if you still have questions in mind.

I appreciate your input, @MplsCustomer.

Best,

Jenelyn