Nest thermostat

[Marshalljr]

We lost power and now the thermostat says disconnect from base and reattach and still does nothing ? I’ve had it on the charger for 2 hours trying that but still doesn’t work ? Any suggestions 

[Markjosephp]

Hello Marshalljr,

I'm sorry to hear about the issues you're experiencing with your Nest Thermostat. Losing power can sometimes cause these devices to behave unexpectedly. Since you've already attempted to reconnect it to the base and charged it for 2 hours without success, let's try a few more troubleshooting steps:

1. Double-check that the base where the thermostat connects is receiving power. If it's plugged into an outlet, confirm that the outlet is functioning.
2. Try to press and hold the thermostat screen for 10 seconds until the thermostat shuts down to restart.
   1. If the same message appears, remove the thermostat display from its base, remove the C wire, and leave it disconnected.
3. Put the display back on its base and wait until it reboots.
4. Check for any wiring reports or message codes in its settings.
5. Gather the power readouts in the Technical Info settings.

Keep me posted on how it goes.

Best regards,
Mark

[Marshalljr]

I had to buy a cheap replacement. The nest got super hot and wouldn’t turn back on. So I was gonna try to get a replacement because I’ve only had it 6 months. 

[Markjosephp]

Hi there,

Uh-oh! Thanks for letting me know and for purchasing a temporary thermostat. Have you tried contacting our support team about this? If you haven't yet, we'd be happy to take a look at this for you.

Could you please fill out this form with the needed information? A member of our senior support team will be in touch via email to help. Let me know once you're done.

Regards,
Mark

[Jenelyn_O]

Hey Marshalljr,

Chiming in — I just want to check if you managed to fill out the form. Please let us know once done. 

I appreciate your help, Mark.

Thanks,

Jenelyn

[Marshalljr]

I have but havnt heard anything or got any email yet 

[Jenelyn_O]

Hi there Marshalljr,

Thanks for confirming. Unfortunately, I couldn't find your form when I tried to check this on my end. If you don't mind, please fill out the form again and send it using the email address you're using in your Community account. 

Please keep me posted.

Best,

Jenelyn

[Marshalljr]

I just did 

[Markjosephp]

Hi Marshalljr,

It's me again. Thanks for completing the form; we have received it. Soon, a member of our senior support team will contact you via email. So please keep an eye out for any updates and continue the conversation once you receive them.

Warm regards,

Mark

[Marshalljr]

Yup still havnt heard anything. 

[Markjosephp]

Hello again,

We know that this has taken some time. Rest assured, we're not leaving you hanging. I’ve made a follow-up with our team — I'll get back to you as soon as I have something to share. 

Best,
Mark