cancel
Showing results for 
Search instead for 
Did you mean: 

Continue setup

Micmax
Community Member

I know this has been on here before but since I'm unable to post to it, here it is again. I just received a new Nest Thermostat E (mirrored) to replace an older Nest. 

I downloaded/installed the Google Home app.

I connected the wires.  

Scanning the QR code on the back of the Nest brought up gibberish. So no setup info.

I put the device on the connectors. 

Setup all the necessary info in the app.  

Thermostat is still requesting I continue setup in the Google Home app.

I've cleared the cache in the app as well as the data to do it all over again. Still not working. 

What am I missing? 

 

1 Recommended Answer

Micmax
Community Member

I was able to figure it out & it is now working. I deleted the thermostat & let the wifi find it. It requested the QR code & that took me through the entire setup. 

 

Thank you for your assistance!!

View Recommended Answer in original post

10 REPLIES 10

MplsCustomer
Bronze
Bronze

@Micmax 

Doesn't the Nest Thermostat E get installed in the Google Nest app and NOT in the Google Home app?

https://support.google.com/googlenest/answer/9301088?hl=en

And about 4:50 in this install video: https://www.youtube.com/watch?v=83Wa2aMt5Ns

Or is there another model that gets installed in the Google Home app?

Micmax
Community Member

It specifically states to download and install the Google Home App. (yes, I thought the same thing as well).

@Micmax 

Google Nest's use of 2 apps is confusing (and we have just cameras, doorbells, and Nest Hubs). It seems worse for thermostats.

This help page also says to use the Google Nest app:

https://support.google.com/googlenest/answer/9274936?hl=en#zippy=%2Ccomplete-installation-instructio...

This page says "You can only use the Nest app to change settings for the Nest Thermostat E and Nest Learning Thermostat. To change settings for the Nest Thermostat, use the Home app."

https://support.google.com/googlenest/answer/9244728?hl=en#zippy=%2Cthe-app

Once it's installed, I believe it will then be accessible in the Google Home app. This page says "You can control the Nest Learning Thermostat and Nest Thermostat E with the Home app after you migrate your Nest Account to a Google Account."

https://support.google.com/googlenest/answer/9249866?hl=en

I followed all the links that you provided. Installed the Nest App & used Google as my sign in. My display on the thermostat is still wanting me to "Continue Setup in the Google Home App" . So frustrating!!  My old Nest was dying (& easier to use) otherwise I wouldn't have bought this. 

Still needing help!

Micmax
Community Member

I will give this a try and see if I can get it to show up on the thermostat.  Thanks!

 

Micmax
Community Member

I was able to figure it out & it is now working. I deleted the thermostat & let the wifi find it. It requested the QR code & that took me through the entire setup. 

 

Thank you for your assistance!!

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake

Micmax
Community Member

It's all Good. Thanks

Jake
Community Specialist
Community Specialist

Hey Micmax,

 

I am glad to hear everything is good to go. With that being the case, I am going to lock the thread at this time. If you have any questions from here, please feel free to create a new post at any time. 

 

Best regards,

Jake

Jeran
Community Specialist
Community Specialist

Hey there Micmax,

I'm just checking up on this thread, I'm glad to see you were able to get your Thermostat set up! In that case, do you have any more questions or need any additional help? 

Thank you for helping out on this thread, MplsCustomer!

Best regards,
Jeran