12-04-2024 02:08 AM
12-09-2024 08:27 AM
Hi Simon18,
Thanks for reaching out. I understand that your Google Nest Thermostat activated the heating in the middle of the night, and I'm happy to help you with this! Before I can assist further, I need to ask you a few questions:
I look forward to your response.
Regards,
Manuel
12-10-2024 02:13 AM
Thanks Manuel
It is a 3rd Generation Google Thermostat
I do not have a Nest Aware subscription - how can I get one?
I am using the Nest App
Kind regards
Simon
12-10-2024 05:09 PM
Hi Simon18,
Thanks for your reply.
I recommend you restart the Auto Schedule to avoid any unwanted schedules this could be causing your heating to be active in the middle of the night. Please follow these steps on your Google Nest Thermostat display:
I hope this helps!
Regards,
Manuel
12-13-2024 05:16 AM
Thanks Manuel
I followed your instructions but the heating is still coming on during the night?
Simon
12-13-2024 12:53 PM
Hi Simon18,
Thanks for trying the steps I sent you. Please try the following steps to check if the Eco feature or the Home Away feature is causing your heating to activate in the middle of the night. To turn off these features, please follow the next steps:
Let me know if this helps!
Regards,
Manuel
12-17-2024 09:41 AM
Thanks Manuel but those options are not available? When I go to Settings/Eco - my only option is "Choose your Eco temperature" and when I go to Settings/Home Away Assist it says "Automatically use Eco Temperatures when no ones at home"??? - the option is then "Use Eco"?
I have checked settings on my App and I have Home/Away assist switched to off
Regards
Simon
01-03-2025 03:05 AM
Manuel - any ideas as to why my heating is coming on at times outwith my Schedule especially in the middle of the night??
Regards
Simon
01-04-2025 02:18 PM
Hi Simon18,
Thanks for trying the troubleshooting steps.
Could you please send me a picture showing how it looks when you are on Eco and Home Away modes?
I will be awaiting your response.
Regards,
Manuel
01-16-2025 02:40 AM
How do I upload an image of my schedule and the actual usage as a screenshot to this platform?
Kind regards
Simon Scott