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Controlling the heating on/off times

Simon18
Community Member
I installed my thermostat a few months ago and now that the winter period has commenced I have set up a schedule on my app for the heating. But somehow the heating is coming on at times outwith the schedule, especially in the middle of the night? Why is this happening and how can I stop this happening?
 
 
9 REPLIES 9

maedacortez
Community Specialist
Community Specialist

Hi Simon18,

 

Thanks for reaching out. I understand that your Google Nest Thermostat activated the heating in the middle of the night, and I'm happy to help you with this! Before I can assist further, I need to ask you a few questions:

  • What type of Google Nest Thermostat do you have?
  • Do you have a Nest Aware subscription?
  • Do you use the Nest App or the Google Home App?

I look forward to your response.

 

Regards,
Manuel

 

 

 

 

 

 

Thanks Manuel

It is a 3rd Generation Google Thermostat

I do not have a Nest Aware subscription - how can I get one?

I am using the Nest App

 

Kind regards

Simon

 

 

maedacortez
Community Specialist
Community Specialist

Hi Simon18,

 

Thanks for your reply.

I recommend you restart the Auto Schedule to avoid any unwanted schedules this could be causing your heating to be active in the middle of the night. Please follow these steps on your Google Nest Thermostat display:

  • Go to Settings.
  • Select "Nest Sense.
  • Select "Auto Schedule.
  • Tap "No.
  • Tap "Done.
  • and finally go to settings > reset > auto schedule > and restart

I hope this helps!

 

Regards,
Manuel

Thanks Manuel

 

I followed your instructions but the heating is still coming on during the night?

Simon

 

 

 

 

maedacortez
Community Specialist
Community Specialist

Hi Simon18,

 

Thanks for trying the steps I sent you. Please try the following steps to check if the Eco feature or the Home Away feature is causing your heating to activate in the middle of the night. To turn off these features, please follow the next steps:

  1. Go to Settings > Eco > Heat. Tap and turn the ring until you see Off. Finally, tap Done.
  2. Go to Settings > Home Away Assist. Select Stop using.

Let me know if this helps!

 

Regards,

Manuel

Thanks Manuel but those options are not available? When I go to Settings/Eco - my only option is "Choose your Eco temperature" and when I go to Settings/Home Away Assist it says "Automatically use Eco Temperatures when no ones at home"??? - the option is then "Use Eco"?

 

I have checked settings on my App and I have Home/Away assist switched to off

 

Regards

Simon

Simon18
Community Member

Manuel - any ideas as to why my heating is coming on at times outwith my Schedule especially in the middle of the night?? 

 

Regards

Simon

maedacortez
Community Specialist
Community Specialist

Hi Simon18,

 

Thanks for trying the troubleshooting steps.

Could you please send me a picture showing how it looks when you are on Eco and Home Away modes?

I will be awaiting your response.

 

Regards,
Manuel

 

How do I upload an image of my schedule and the actual usage as a screenshot to this platform?

 

Kind regards

Simon Scott