09-21-2021 03:35 PM
Hi, like other posts you heat link has died. No lights and doesn't reset after pressing button for 30 seconds. There is power going to the unit ok. Thermostat still, under warranty, can I get a replacement heat link, thanks
09-21-2021 04:00 PM
Since this is a community forum, your best bet would be to contact the google store directly:
https://support.google.com/store/gethelp
09-24-2021 09:28 AM
Hi, sorry thought I was on the Google feedback site, thanks for letting me know contacted Google but have not received a reply yet, thanks, Colin
09-25-2021 03:53 AM
Hi @Cm72 Thanks for reaching out to us here.
It would be best, should you wish to get in touch with our live support line, to use this link: https://bit.ly/3kIfrO5
I would also be happy to try and assist you.
Did you try to power cycle the Heat Link by cutting the power to it and after turning it back on?
Best regards,
AlexD
09-27-2021 05:33 AM
Hi @Cm72 , I wanted to check in.
Did you manage to get in touch with my colleagues from support?
If you need any further assistance, make sure to let me know.
10-27-2021 07:56 AM
It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.