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Dead Heat Link

Cm72
Community Member

Hi, like other posts you heat link has died. No lights and doesn't reset after pressing button for 30 seconds. There is power going to the unit ok. Thermostat still, under warranty, can I get a replacement heat link, thanks  

5 REPLIES 5

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Since this is a community forum, your best bet would be to contact the google store directly:

https://support.google.com/store/gethelp

 

Hi, sorry thought I was on the Google feedback site, thanks for letting me know  contacted Google but have not received a reply yet, thanks, Colin

AlexD
Community Specialist
Community Specialist

Hi @Cm72 Thanks for reaching out to us here. 

 

It would be best, should you wish to get in touch with our live support line, to use this link: https://bit.ly/3kIfrO5

 

I would also be happy to try and assist you. 

 

Did you try to power cycle the Heat Link by cutting the power to it and after turning it back on?

 

Best regards,

AlexD

AlexD
Community Specialist
Community Specialist

Hi @Cm72 , I wanted to check in. 

 

Did you manage to get in touch with my colleagues from support?

 

If you need any further assistance, make sure to let me know. 

CristianC
Community Specialist
Community Specialist

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.