11-09-2022 05:17 AM
The dial will no longer turn in my nest e learning , I can only click it but can’t adjust the temperature or find the code to add it to my wifi. Is this fixable or do I need to buy a new , non google thermostat ?
thanks
11-09-2022 10:28 AM
If you can't turn the ring, then you'll have to replace the display. Check the warranty of the device to see if Google can replace it.
11-09-2022 12:23 PM
@Kpeter04 - A factory reset might do the trick!
11-09-2022 01:01 PM
First of all, why did the nest loose it’s WiFi setup? Are you saying the ring rotates but he screen does not respond?
Ken, The AC Cooling Wizard
11-12-2022 02:33 PM
Hi all,
I wanted to stop by and see how I could help, and thanks to everyone for the assistance.
@Kpeter04, I wanted to make sure that you'd seen their response. Could you please try this step? Tap and hold the thermostat screen for 10 seconds until it shuts down to restart.
Please let us know how it goes.
Best regards,
Mark
11-15-2022 03:43 PM
Hi Kpeter04,
I just wanted to check in real fast to see if you saw the replies here and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks,
Jeff
11-21-2022 12:40 PM
Hi everyone,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks,
Jeff